CUSTOMER CARE

FOR ALL GENERAL ENQUIRIES, INCLUDING WHOLESALE AND PRESS MATTERS, PLEASE EMAIL INFO@AZYASWIM.COM

SHIPPING SERVICES + COST

Services	Estimated Delivery	Cost
STANDARD SHIPPING AUSTRALIA - ORDERS OVER $150	5-6 BUSINESS DAYS	FREE
STANDARD SHIPPING AUSTRALIA - ORDERS UNDER $150	5-6 BUSINESS DAYS	$10AUD FLAT RATE
EXPRESS SHIPPING AUSTRALIA	1 BUSINESS DAY	$15AUD FLAT RATE
STANDARD SHIPPING WORLDWIDE - ORDERS OVER $200	5-21 BUSINESS DAYS	FREE
STANDARD SHIPPING WORLDWIDE - ORDERS UNDER $200	5-12 BUSINESS DAYS	$35AUD FLAT RATE

Please note we cannot ship to a PO Box. Please ensure you provide a street address at time of purchase.

PROCESSING TIME

All orders will be processed 2-3 business days after receiving your order via Australia Post. 

We do our best to ensure the timely delivery of all orders, please bear in mind that delivery delays may occur during high volume and peak periods or due to unforeseen reasons which may affect your delivery time.

INTERNATIONAL SHIPPING DUTIES + TAXES

AZYÄ Swim offers worldwide shipping.

All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. 

Duties and taxes or other fees are the responsibility of the customer and we recommend you please check your local customs website for estimated costs. 

To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient.

TRACKING YOUR ORDER

Once we have dispatched your order, you will receive a dispatch confirmation email including the tracking details of your parcel.

To track your order, please enter your tracking number in the link below:

https://auspost.com.au/mypost/track/#/search